Frequently asked questions
Love At First Match 緣分初見 introduces verified Hong Kong singles who are looking for a serious relationship.
Who can join?
Anyone aged 18 or over who is legally free to marry (not married, and not in a relationship that would make seeking a partner through us dishonest) and who is joining to meet a partner for themselves. See Section 2 of the Service Agreement.
How does it work?
- Sign up with the short form (Form 1).
- Complete your profile (Form 2), accept the Agreement and pay your Membership Fee.
- We verify your identity, age, job, income and marital status.
- We show you Suggestions. You accept or reject each one within 4 days and give a reason if you reject.
- If you both accept the same Suggestion, that is a Match. You each pay the Match Fee and we then share contact details.
How much does it cost?
| Item | Fee |
|---|---|
| Basic Membership (one-time) | HK$520 |
| Premium Membership (one-time) | HK$1,520 |
| Match Fee, each side, only when you both accept the same Suggestion | HK$520 |
Launch offer: join on or before 31 December 2026 and your first Match Fee is included in your Membership Fee. It cannot be exchanged for cash.
What is the difference between Basic and Premium?
| Basic | Premium | |
|---|---|---|
| Suggestions | Shown when someone in the pool fits your criteria | Batches checked against your criteria, with an advisor's note |
| Matching priority | Standard | Priority |
| Criteria feedback | Once per round, by text | Once per round, by text or call |
| Advisor call | Not included | Optional |
| Contact order | We decide | You rank it |
| Post-match follow-up | By text | By text or call |
Verification is included in both plans.
What do you verify?
- Identity and age: Hong Kong ID card or other government photo ID.
- Job and income: recent income slip(s) plus an employment letter (self-employed members: other documents we reasonably accept).
- Marital status: [marriage record search; confirm method before launch].
This is not a criminal record, credit or health check, and it is not an endorsement of any Member. We delete copies of your documents soon after verification; see the Privacy Notice.
What do other Members see about me?
A Profile Summary: first name or initials, age, gender, general occupation, education, [income as a number or range], marital status, children, relationship goal, whether you smoke, your photos and your stated preferences. It does not include your full name, phone, WhatsApp, email, exact address or employer name. Contact details are shared only after a Match and payment by both sides.
Is health information required?
No. Telling us about a long-term medical condition or disability is optional and does not affect your membership. If you choose to share it, it is included in your Profile Summary only with your separate consent.
How long do I have to respond to a Suggestion?
4 days from when we send it, or longer if we agree in writing. If you miss the window we send a warning, and after two warnings we may cancel your membership. You can ask to pause at any time.
What if I don't get a Match?
We cannot guarantee Suggestions, a Match, a date or a relationship; it depends on who is in our pool and how specific your criteria are. After a reasonable period we will ask whether you are willing to widen your criteria and consider refunds flexibly, case by case (Section 10.3).
Can I get a refund?
| When you ask | Membership Fee refund |
|---|---|
| Before Verification is complete | 100% |
| After Verification, before your second Suggestion (Premium: second Batch) | [50]% |
| After your second Suggestion or Batch, or after your first Match | No refund |
You get a full refund if we cannot continue because you do not meet our acceptance requirements or our pool cannot fit your profile. There is no refund if we cancel for false information, fake documents or a conduct breach. A Match Fee is refunded only if a Match is cancelled before contact details are exchanged because of our error or the other Member withdrawing. Full terms are in Section 10 of the Service Agreement.
How long does my membership last?
Until you or we cancel it, or until 12 months after your first Match, whichever comes first. There is no renewal fee.
How do I cancel or pause?
Tell us in writing by WhatsApp or email at any time. Section 10 decides any refund.
Is there a referral reward?
[Refer a new Member who pays a Membership Fee and we give you HK$100 back, on the terms we publish at the time.]
Do you sell my data?
No. We use your data for marketing only if you opt in. You can ask to see, correct or delete your data at any time. See the Privacy Notice.
How can I contact you?
Email [email] or WhatsApp [number].
Membership Service Agreement
Version 1.1 (DRAFT for lawyer review) · Last updated 12 October 2026
This Agreement is between you (the “Member”, “you”) and [legal name of operator], Business Registration No. [●], trading as Love At First Match 緣分初見 (“LAFM”, “we”, “us”). By ticking the acceptance box on Form 2 and paying your Membership Fee, you agree to this Agreement. Please read it together with our Privacy Notice.
Plain-English summary
This summary is for convenience only. The full terms below apply.
- We introduce you to other verified Members. We do not guarantee a Match, a date, a relationship or marriage.
- Matching can be slow. It depends on how many Members fit your criteria.
- You pay a Membership Fee to join, and a Match Fee only when both you and the other Member accept the same suggestion. Contact details are shared only after a Match and payment by both sides.
- We verify identity, age, job, income and marital status. Giving materially false information or fake documents ends your membership with no refund.
- You must respond to suggestions within the Response Window. After two warnings for not responding, we may cancel your membership.
- Refunds follow the schedule in section 10.
1. Definitions
- Basic Membership (BM) and Premium Membership (PM): the two membership plans described in Schedule A.
- Membership Fee: the one-time fee for your plan, shown in Schedule A.
- Match Fee: the fee each Member pays when a Match occurs, shown in Schedule A.
- Profile Summary: a summary of a Member’s profile that we show to another Member for a suggestion (see section 5).
- Suggestion: a Profile Summary of another Member that we present to you to accept or reject. A Suggestion counts once you have seen the other person’s Profile Summary. A Filter Miss (a person outside your recorded age range, relationship status or stated deal-breakers) does not count as a Suggestion and will be replaced.
- Batch (PM only): a group of Suggestions presented to a Premium Member together. Batch size is decided by us.
- Match: you and another Member have both accepted the same Suggestion, and each side’s recorded requirements are satisfied.
- Verification: our checks of the items listed in section 4. Verification is complete when we tell you so in writing (WhatsApp, email or form).
- Materially False Information: information you give that is untrue or misleading, that you knew or should reasonably have known was untrue, and that would reasonably have affected our decision to accept you or another Member’s decision to accept an introduction. This includes identity, age, marital or relationship status, children, job, income and any other item we mark as verified. It does not include honest mistakes you correct promptly, differences in stated annual income of [10]% or less, or ordinary differences in how a job title is worded.
- Fake Documentation: any document that is forged, altered, or not genuinely yours.
- Response Window: 4 days from the time we send you a Suggestion, or a longer period we agree in writing.
- Match Credit: a free Match Fee included in your plan or a promotion.
- Meeting Stage: the period after a Match while you and the other Member are meeting and have not yet told us you are continuing or stopping.
2. Eligibility and your promises
By joining you promise that:
- you are at least 18 years old;
- you are legally free to marry: you are not married and not in a relationship that would make seeking a partner through LAFM dishonest;
- you are joining in good faith to meet a partner for yourself, not for another person, research, marketing, or any commercial purpose;
- everything you give us is true, accurate and complete, and you will correct it promptly if it changes;
- the documents you give us are genuine and relate to you; and
- the photos you give us show you only, with your face clearly visible, with minimal filters and unedited.
If any of this stops being true, tell us promptly.
3. Our services
3.1 Basic Membership. After your details are verified and your fee is paid, we show you Suggestions when Members in our pool fit your criteria. You accept or reject each Suggestion. If you reject, you give a reason and may update your criteria before waiting for the next Suggestion.
3.2 Premium Membership. We review your criteria and may tell you if they look too broad or too narrow. We show you Batches of Suggestions, checked against your criteria, with an advisor’s note. You rank the order in which you would like to be contacted. Our staff then ask the other Members internally (showing your Profile Summary only to existing Members). Rejection reasons are collected and your criteria may be updated. Premium Members get priority in matching.
3.3 Criteria feedback and adjustment. Both plans include criteria feedback and adjustment once per round, as set out in Schedule A.
3.4 Match and exchange of contact details. When a Match occurs, each side pays the Match Fee unless a Match Credit applies. Only after both sides have accepted and paid (or used a Match Credit) do we exchange contact details.
3.5 Post-match review. We follow up after a Match, by text for Basic and by text or call for Premium. You agree to give honest feedback. Your feedback is kept confidential and is not passed to the other Member.
3.6 Matching is slow and not guaranteed. The speed of matching depends on the size and make-up of our pool and on how specific your criteria are. We will do our best to find suitable Suggestions but do not promise any number of Suggestions, any timeframe, or any result. You may widen your criteria to improve your chances.
4. Verification
4.1 What we verify. Unless Schedule A says otherwise, we verify:
- identity and age: by Hong Kong Identity Card or other government photo ID;
- job and income: by recent income slip(s) plus an employment letter, or, if you are self-employed, other documents we reasonably accept (for example tax assessment, business registration or bank records);
- marital status: by [a marriage record search result from the Immigration Department] or another method we accept. [Confirm this method works before launch.]
4.2 Your consent. You consent to us collecting and checking these documents. Please see the Privacy Notice for how we handle and delete them.
4.3 Government fees. [Any government fee for obtaining your marital